❓ FREQUENTLY ASKED QUESTIONS — PRICING · TIMELINES · PROCESSES
Everything You Need to Know
Before Working With Us
Answers to the most common questions about working with Metridata Smart Technologies — pricing, timelines, processes, and services. Can’t find what you’re looking for? WhatsApp us directly.
Section 01
🌐 Website Design
Questions about our website design services, pricing, timelines, and ownership.
View Website Packages →How much does a website cost in Kenya?
Our website packages start from KES 25,000 for a professional 3–5 page business site. Landing pages start from KES 15,000. E-commerce sites with M-Pesa integration start from KES 80,000. Every package includes domain, hosting for the first year, WhatsApp integration, and mobile-first design. See full website design pricing →
How long does it take to build a website?
Landing pages: 3–5 working days. Standard business websites: 7–14 working days. E-commerce and complex sites: 3–6 weeks. Timelines begin after the 50% deposit is received and all required content (logo, photos, copy) has been supplied.
Will my website work on mobile phones?
Yes — every website we build is mobile-first. Over 80% of Kenyan internet users access the web on their phone, so mobile performance is our primary design standard. We test all sites on multiple Android and iPhone screen sizes before delivery.
Do you include WhatsApp on websites you build?
Always. Every website we build includes a floating WhatsApp button linked to your business number, with a pre-filled message. This is the single highest-converting feature for Kenyan websites and we include it as standard — at no extra cost.
Do I own my website after it’s built?
Yes — completely. You own the domain, the hosting account, and all files. We transfer full access to you on delivery. We never lock clients into proprietary systems or charge ongoing “platform fees.”
Do you build websites for businesses outside Nairobi?
Yes. We serve businesses across Kenya — Mombasa, Kisumu, Nakuru, Eldoret, Nyeri, and beyond. Everything is done remotely and we have never needed to visit a client in person to deliver a website project.
Section 02
💬 Bulk SMS
Questions about SMS pricing, networks, Sender IDs, and API integration.
View SMS Packages →How much does bulk SMS cost in Kenya?
Our SMS units are priced from KES 0.60 per SMS for the starter package down to KES 0.35 per SMS at high volumes. A 1,000 SMS campaign costs KES 600. A 10,000 SMS campaign costs KES 5,000. See full SMS pricing →
Do the SMS credits expire?
No — Metridata SMS units never expire. Load credits when you need them and use them at your own pace. There is no pressure to send by a deadline or lose unused units.
Can I send SMS on both Safaricom and Airtel?
Yes. Our platform delivers to all Kenyan networks — Safaricom, Airtel, and Telkom — in a single send. No need to split your contact list by network.
What is a Sender ID and do I need one?
A Sender ID is your business name appearing as the sender instead of a random number — recipients see METRIDATA not +2547XXXXXXXX. It significantly improves open rates and brand recognition. Registration costs KES 6,500 per network and requires your Certificate of Incorporation, KRA PIN, and a Letter of Authorization. We handle the full registration.
Can I integrate SMS with my website or system?
Yes. Every Metridata SMS account includes API credentials for integration with your website, CRM, app, or any REST API-compatible platform. Developer integration support available at KES 8,000.
Section 03
📈 Digital Marketing & SEO
Questions about SEO timelines, social media pricing, Google Ads, and Google Business Profile.
View SEO Packages →How long does SEO take to show results in Kenya?
Most businesses see meaningful movement in local keyword rankings within 3–6 months of consistent SEO work. Specific local searches (e.g. “clinic Westlands”) often rank faster — within 6–10 weeks with proper optimisation. SEO compounds over time — rankings earned in month 3 continue generating traffic for years.
How much does social media management cost in Kenya?
Our social media management packages start from KES 12,000 per month for one platform — includes content creation, posting, scheduling, and a monthly performance report. Full multi-platform management with ads starts from KES 40,000 per month. See all social media packages →
How much should I spend on Facebook or Google Ads in Kenya?
A meaningful starting budget for Facebook Ads in Kenya is KES 10,000–15,000 per month in ad spend. For Google Ads, KES 15,000–20,000 per month is a realistic starting point for most Nairobi industries. Ad spend is paid directly to Meta or Google — separate from Metridata’s management fee.
Do you offer Google Business Profile setup?
Yes. We set up and fully optimise your Google Business Profile — the free listing that appears on Google Maps and in local search results. Included in our SEO Starter package and also available as a standalone service.
Section 04
🤝 Working With Us
Questions about location, payment methods, ongoing support, and how to get started.
Contact Us →Where is Metridata based?
We are based in Nairobi, Kenya, and serve businesses across Kenya, East Africa, and the wider African continent. All services are delivered remotely — we have never needed to visit a client in person.
How do I pay for Metridata’s services?
We accept M-Pesa (Paybill and Till), bank transfer, and mobile banking. All projects require a 50% deposit before work begins, with the balance due on delivery. Retainer services are billed monthly in advance.
Do you offer ongoing support after delivery?
Yes. We offer monthly maintenance retainers covering hosting renewal, security updates, content updates, and performance monitoring. Most of our clients remain on a retainer after their initial project — it ensures their site stays fast, secure, and effective.
How do I get started?
Book a free 20-minute strategy call. We will review your business, your current online presence, and your goals — and recommend the right starting point. No obligation, no sales pressure. Just clarity on what will actually make a difference for your specific business.
Still Have a Question?
WhatsApp us directly for the fastest response — most questions are answered within 30 minutes. Or book a free strategy call and we’ll answer everything face to face.
Call/WhatsApp: +254 792 672500 · Email: sales@metadata.co.ke